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Terms of Service

Effective date: [EFFECTIVE DATE]

These Terms of Service ("Terms") are a binding agreement between [COMPANY LEGAL NAME], [ENTITY TYPE] ("revibear," "we," "us"), and the entity or person agreeing to them ("Customer," "you"). By accessing or using the revibear application and related services (the "Service"), or by clicking to accept, you agree to these Terms. If you are accepting on behalf of a company, you represent that you are authorized to bind it.

1. The Service

revibear is a sales analytics application that ingests sales/CRM data and documents you provide or connect, and uses artificial intelligence to generate analysis and answers. We may update, improve, or modify the Service over time.

2. Accounts and access

Access is provisioned per organization. You are responsible for: maintaining the confidentiality of credentials, all activity under your accounts, ensuring your users comply with these Terms, and assigning roles appropriately. Notify us promptly of any unauthorized use.

3. Customer Data

"Customer Data" means data, files, and content you or your users submit to or connect with the Service. As between the parties, you own Customer Data. You grant us a non-exclusive, worldwide license to host, process, and transmit Customer Data solely to provide and support the Service. You represent that you have all rights and consents necessary to provide Customer Data and to have it processed by the Service and its subprocessors. Our processing of personal information within Customer Data is governed by the Data Processing Agreement.

4. Acceptable use

You will not, and will not permit anyone to:

  • use the Service in violation of law or third-party rights;
  • upload unlawful, infringing, or malicious content;
  • attempt to gain unauthorized access to the Service or other customers' data;
  • reverse engineer, scrape, or copy the Service except as permitted by law;
  • resell or provide the Service to third parties without our consent; or
  • exceed or circumvent usage limits (including rate or token limits), or interfere with the integrity or performance of the Service.

5. AI output

The Service uses AI to produce analysis and answers ("Output"). Output may be inaccurate, incomplete, or not suitable for your purposes, and may be similar to output provided to others. You are responsible for evaluating Output before relying on it and must not treat it as legal, financial, or professional advice. You are responsible for decisions you make based on Output.

6. Fees

Fees, if any, are as stated in an order, subscription, or written agreement between the parties. Unless stated otherwise, fees are non-refundable and exclusive of taxes. We may suspend the Service for non-payment after notice.

7. Intellectual property

We and our licensors own all rights in the Service, including software, models (as integrated), and documentation, excluding Customer Data. We may use aggregated and de-identified data that does not identify you or any individual to operate and improve the Service. Feedback you provide may be used by us without restriction.

8. Third-party services

The Service integrates third-party services (for example authentication, AI, and storage providers). Your use of connected third-party services may be subject to their terms, and we are not responsible for them.

9. Confidentiality

Each party may receive confidential information of the other. The receiving party will protect it with reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or rightfully received from a third party.

10. Warranty disclaimer

THE SERVICE AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA; AND (b) EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (ii) [USD 100]. THESE LIMITS DO NOT APPLY TO A PARTY'S INDEMNIFICATION OBLIGATIONS OR BREACH OF CONFIDENTIALITY.

12. Indemnification

You will defend and indemnify us against third-party claims arising from your Customer Data or your use of the Service in violation of these Terms, except to the extent caused by us.

13. Term and termination

These Terms apply while you use the Service. Either party may terminate for the other's material breach not cured within 30 days of notice. On termination, your right to use the Service ends and we will delete or return Customer Data as described in the DPA or applicable order. Sections that by their nature should survive (including 3, 7–12, and 14) will survive.

14. Governing law and disputes

These Terms are governed by the laws of the State of [GOVERNING LAW STATE], without regard to conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in [GOVERNING LAW STATE] for disputes not subject to any agreed arbitration provision.

15. Changes

We may update these Terms. We will post the updated version with a new effective date and, where appropriate, notify you. Continued use after changes take effect constitutes acceptance.

16. Contact

[COMPANY LEGAL NAME] · [NOTICE ADDRESS] · [CONTACT EMAIL]